Shipping & Returns

For german customers we deliver using the deliveryservice DHL. The shipping costs are 7€, independent of size and weight of the packet:

weight shipping costs
up to 10 kg 4.00 €
up to 31 kg 7.00 €

For EU customers we also deliver via DHL. The shipping costs depend on the countries which are classified into zones. It depends on size and weight of the packet:

Countries zone 1 (EU): BE, GB, DK, EE, FI, FR, GR, UK, IE, IT, LV, LU, MT, MC, NL, AT, PL, PT, RO, SE, SK, SI, ES, CZ, HU, CY, HR

Zone 1
weight shipping costs
up to 5 kg 17.00 €
5 - 10 kg 22.00 €
10 - 20 kg 32.00 €
20 - 31 kg 42.00 €

 

Countries zone 2 (Europe without EU) : AX, AD, AL, BA, GE, GI, GL, IS, LI, MK, MD, ME, NO, RU, SM, CH, XS, TR, UA, VA, BY, RS

Zone 2
weight shipping costs
up to 5 kg 31.00 €
5 - 10 kg 36.00 €
10 - 20 kg 46.00 €
20 - 31 kg 56.00 €

 

Countries zone 3 (world): EG, DZ, AM, AZ, IC, JO, CA, KZ, CB, LY, MA, SY, TN, US, IS

Zone 3
weight shipping costs
up to 5 kg 37.00 €
5 - 10 kg 48.00 €
10 - 20 kg 69.00 €
20 - 30 kg 90.00 €

 

Countries zone 4 (all other countrys): AF, AS, AO, AI, AQ, AG, AR, AW, AU, ID, PY, UY, SC, HT, NZ, FJ, GU, GT, RE, MX, ZA, TW, BR, TH, SV, CL

Zone 4
weight shipping costs
up to 5 kg 43.00 €
5 - 10 kg 60.00 €
10 - 20 kg 92.00 €
20 - 31 kg 122.00 €

If your country is not mentioned above that means not that we cannot deliver you. In such case please contact us - we try everything to find a way to deliver you.

If you are not satisfied with your good(s), please send it back to the following address:

Wenger & Krautwasser GbR
Reisstrasse 5
78467 Konstanz
Germany